Hi,Need help to monitor Memory utilization of CUSP using JConsole.The GUI and CLI are showing spiked up values of Memory utilization due to an identified bug. There is no ETA for this Fix.There is an option to monitor CUSP using JConsole and the port...
Thank you, I think this is updated recently, at the time when we were working with TAC, we did not find it online. Hence we requested TAC to update the documentation.
Ivan,As it is mentioned in the Website, "Webex Workforce Optimization integrates directly with Cisco Unified Contact Center Express and Webex Contact Center solutions to enhance and transform the supervisor experience and create a contact center of e...
Hi Sonam, Unfortunately, the recordings are stored with the Person ID as the folder name, and the file names will be with Media_Contact ID.espx (Compressed files).This is a hardcoded configuration in AQM and cannot be modified or altered as far as i ...
We have managed to find a way to monitor CUSP Memory and CPU using Java Console/JMX.We would need a monitoring user to be created in CUSP, which is not available/mentioned as part of any CUSP documentation. After creating the monitoring user, we were...
