Hi,We want to integrate the IPCC with the billing system so that when customer call to the CC he/she will get the IVR and if he/she want to talk to an agent then IPCC will notify to the billing system to start billing and when disconect the caller bi...
HI,I have deployed CVP VXML and its integrated with some external database via Java code. Yet I did not share any code (.java) file to my client. please let me know this .java code is the client property or system integrator property so that I will s...
Hi,What is the max. size & length of a media file that support in the IPCCE environment. All the IPCC components are in a single location.Kindly help me.Thanks,Zinan
Geoff,We have Cisco Application Gateway Host that is basically ODBC gateway, installed oracle client and using to pull customer data for IVR treatment from the database. As billing database is different so it may require some changes to add with this...
I mean Multimedia can be song or news update.Caller can hear pre-recorded song or news from the media server. Song/news would be uploaded on the media serever and by the chioce of caller, he can hear the song.Thanks,Zinan
Hi David,Got the answer. have you heard that some one giving the Multimedia treatment in the IPCC environment ?Kindly give me some link to study regarding this issue.Thanks,Zinan
Hi David,Thanks for the good reply. Basically we want to add some multimedia feature like song and news to the Caller. My experience is appx.500K U-Law audio format file is one minute long. So for a 5 min song it would be more than 2500K. Is it possi...
