On our CUCM, I have a PRI point to Point PRI setup to route some of our nonCisco extension calls to an Ayaya CS1Ke PBX and then through a PRI from the Avaya CS1KE to VESTA 4.0. (CUCM--> Avaya CS1Ke--> VESTA.)  When I call a VESTA extension from the C...

I have callers hearing their position in the queue and it changes as calls are answered (sent to an agent or abandoned). I am getting trouble tickets indicating that when the caller is "sent" to an agent and that agent doesn't answer, the caller is r...