MWI is not working for couple of users. Verified the CUCM configuration and able to turn-on and off the MWI from the phone. Reviewed the configuration and micro traces on the Unity and Unity is getting successful completion of MWI notification. I ...
We are installing two Unity clusters to support two Dialing domains. We also need to integrate these clusters to other Voice Mail systems using VPIM. I need some directions on the VPIM setup: 1. How many voice connectors do I need. I think I just nee...
I have a weird request to program FAC in SpeedDial button. I don't have environment ready to test it. Have anybody tried doing it or do you think it would be possible.
I want to provide an option in standard AA.aef script to send the call directly to agent voice mail. I created route point in CCM to transfer to VM by pressing * in the start and that is working fine from IP phone, but when CRA is trying to dial the...
Hello,I am using supervised transfer to an extension. The phone I am transferring to is set to forward to VM on busy. How would I configure Unity to drop the call, when call come back to unity after getting supervised transfer.Thanks,
All of them have been checked. Deleted and recreadted the account and also assigned the extension on the working phone to check. All the phone are in the same partition. Any other ideas.
Nancy,Thank you for your quick response.1. Yes we have two pair of Primary and failover server along with single logon server.2. The client is using two different dialing plans (5 digits and 7 digits) and they are overlapping. Do you have any documen...
I have the same issue. I am able to load the tool successfully. But when I try to do the setting the web tool give a success message but it is not able to do the setting on the phone. I observed the phone behavior and I found out the phone is tryi...
