I'm using ICD 223a with ccm 3.1.2a and I want to enable music while a call is queued that is waiting for an agent to get available.We can hear music only while the call goes to an agent and his phone rings but not when a call is waiting in the queue....

I have a ccm 3.1.3a and a wa with 3 pilot points each of which has 5 dns in.If we choose to route calls to the first available dn all cals go in serial order and seems to work perfectly. If we choose to route calls to the longest available member the...

We have 15 licences for 15 agents using ICD.What we need is to continue after the 15th agent to the first pilot of the webattendant.Any ideas?

I finally downloaded 12.2XN and made my Vg200 work with mgcp using 1 E1 pri with 30 channels with 100 dns assigned from my PTT.the number is 8112000 up to 8112099.My question is :If I assign 4 digit DNs from 2000 to 2099 what translation pattern shou...

With ccm 3.1 and vg200 with 1 vic-2bri configured as H323 gateway (no alternatives) incoming calls work great. Outgoing calls last only 9 seconds. Aftern that vg200 drops the call.Vic is connected to an ISDN NT box of provider.Disconnect cause 0x29 (...