On my test bench I've recently configured Courtesy Callback, but I cannot get past an error message that says "Contact id: 59548, Contact is inactive when getting channel".All the steps work correctly up until the agent presses any digit to initiate ...

I recently found two entries for one user in Unity 12.5. The main entry for this user is working as it should and was able to integrate with our LDAP directory upon configuration. The second entry simply has the user's basic information (alias, FN, L...

We recently began switching our agents from Chrome to IE 11 while they are using Finesse and UCCX 12.5. Agents have begun complaining that IE 11 always bring the entire browser forward upon receiving an inbound call, a behavior they never experienced...

Finesse agents in READY mode are complaining that when they answer or originate a call on their direct Primary Extension that they are not automatically placed into NOT READY mode. When the agent places an outbound call on their Agent Extension, it d...