Hello Everyone, We have deployed UCS BE6k (HA) over which there are several VMs running. UCCX 10.6 (HA) CUCM 10.5 (HA) IM&P 10.5 (HA) We are  planning to change DNS IP in mentioned  applications ,post that the licenses will get invalid . Can anyon...

Hello Everyone. We are using UCCX 10.6,i need some information on CUIC report. Is there any report  from which we can come to know the call was disconnected from customer or customer support executive post recieving the call. Regards, Vimal

Hello Everyone, We are using UCCX 10.6 & CUIC for reports.The problem that we are facing is that we get only 8000 records (rows)per report at a time.We have to manually select different timeframes to analyse the report for business (eg. If we want t...

Hello Everyone, We are facing issue in Agent\CSQ based  remote monitoring from the  hard phone. Even from supervisor Desktop we are not able barge the call for same agents.We are getting an error (Please refer attached screen shot).Post running the ...

Hello Everyone, We have seen mismatch in CUIC Report . One of agent who has handled 2 chats with on chat time of  3 Minutes & 5 Minutes but if we look into agent daily reports of CUIC it showing that agent has handled 3 chats with AHT of  27 Minute...