Hi,Is there a possibility of configuring a phone to record all calls made from an extension, without agent logging into the phone.how does the RTP work with call recording.Any relative information would be really helpful.Thanks,Waseem
Hi,
Agent state turns to Not Ready during an Outbound call and has been captured in the reports.
Is it possible to change the state of an Agent during an Outbound call from Not Ready to Talking or Any other state.
Regards,
Waseem
Hi,
I have a requirement here, where my customer wants to merge 3 reports as one and then schedule it.
For Eg,
These are the 3 different reports,
Agent Summary ReportAgent State Summary by Interval ReportAgent Login Logout Activity Report
ideally...
Hi,
I have come across this issue, where an agent phone or device profile has 2 lines.
Primary line for general inbound and outbound calls.
Second line set as IPCC extension.
I have set Max Calls and Busy trigger on both of these lines to 2:1
But...
Hi,
I'm using Cisco Jabber for Windows in Phone only mode, is there a way to forward calls to VM when i lock my machine or away from my machine for sometime.
Any useful posts would be really helpful.
Regards,
Waseem
Hi Deepak,
I'm facing a similar issue from past 2 days with Scheduled Reports.
UCCX Version : 10.6.1.10000-39
Do you think, if i'm hitting the same bug ?
Regards,
Waseem
Hi David/Jonathan,
I'm using UCCX 10.6.1, could you please guide me with some related documents on getting this done.
I do not have a lab setup with me.
Regards,
Waseem
