jkjackson

I have a department of users that cannot transfer or call an RP that is used by a CCX application. T...

I have been attempting to do as you suggested but i cant figure out what method i need to use to wri...

I didnt think a click would happen, but you never know. As far as the second option goes, i think th...

Here is the scenario:When we are required to evacuate our facilities (fire, hurricane etc.) we are l...

The resolution was seting the mgcp fxr-package as default. I had done this but when i reloaded the g...

Thanks, that didnt seem to help though.

I am in the process of integrating the Xmedius fax server and cannot seem to get the server to commu...

I will try to explain the best i can.CCM 4.2IPCC 4.04(140)I have a call recording application and i ...

I am trying to configure the recording server on IPCC. Can someone point me to some documentation th...

That is what i thought, however the Contact Center manager asked the question and i wasn't for sure.

On IPCC Agent reports does the average hold time use the time an agent has someone on hold for a tra...

Hi All, I am trying to find a full feature CDR reporting software that will basically do any type of...

I have a remote location with four phones; I am having an issue with getting a dedicated WAN link to...

I am trying to login to PCA for the first time, and i keep getting access denied. I am useing my AD ...