I have a department of users that cannot transfer or call an RP that is used by a CCX application. They were able to do this just fine and then one day they said that it stopped working. When you call the RP from one of their phones you see it transf...

Here is the scenario:When we are required to evacuate our facilities (fire, hurricane etc.) we are looking for a way to either: A) Log all of the agents out at once. The system is currently setup to recognize that all agents are logged out and revert...

I am in the process of integrating the Xmedius fax server and cannot seem to get the server to communicate with the call manager. We are running CCM 4.2.3 and i have followe the Xmedius install guide. The Xmedius installer technicians cant figure it ...

I will try to explain the best i can.CCM 4.2IPCC 4.04(140)I have a call recording application and i am currently recording calls for the IPCC agents. However when a call is trasfer to an aget via IPCC JTAPI the recording system shows the caller ID as...

I am trying to configure the recording server on IPCC. Can someone point me to some documentation that outlines this setup.