Hi,The main office has the CCM cluster. Version 5.1.3The site office has just IP Phones registered to the CCM in the main office via WAN.The WAN has QoS policies in place at both the ends.When the WAN is fully utilized(above 90%), the IP Phones in th...

Hi,In Cisco Historical Reports - "Agent State Detail Report", we see agents being in Not-Ready state with a reason code of 0.The legend explains 0 as default.We would like to get more explanation on the Not_ready state with reason code 0. We would li...

Hi,We are planning to use Crystal Reports for the custom reports in our IPCC Express deployment.Which version of Crystal reports XI should be bought - Developer/professional or Server version and with how many licenses. Can you please explain the lic...

Hi,We have CCM 5.1. Our CCM is integrated with AD.We use BAT for phone addition.We encourage our users to use the ccmuser page to manage the speeddials.For every new phone request by a user, we have to manually incude the user in the CCM End Users gr...