Hi,I have CVP stand alone set-up(voice+vxml gw & CVP call+vxml server) along with Avaya ACD.I need to know, can Cisco Voice G/w pass CTI data(i.e. data entered on vxml application) to Avaya ACD along with ani & dnis info?Please note Cisco Voice GW & ...
Hi,I have CVP stand alone set-up(voice+vxml gw & CVP call+vxml server) along with Avaya ACD. I need to know the can Cisco Voice G/w pass CTI data(i.e. data entered on vxml application) to Avaya ACD along with ani & dnis info?Please note Cisco Voice G...
Hi,In the CTI server message protocol guide I am not able to find message structure for task related events(START_TASK_EVENT, OFFER_TASK_EVENT,TASK_DATA_UPDATE_ EVENT).Why none of Cisco forum talks about these event's data structure?Thanks:Satendra
Hi,We have below setup:1)Finesse 9.12) WIM 9.03) UCCE 9.xWe have successfully integrated WIM with UCCE and ICM is able to reserve agent when chat is initiated by customer and both customer and agent are able to chat.However during chat, when we send ...
Hi,Thanks for sharing valuable information.Just wanted to know, if there is any specific configuration need to be done at GW end to pass UUI( received as transfer leg parameter) to Avaya ACD?
Hi,I too have similar requirement. same is elaborated below:I have CVP stand alone set-up(voice+vxml gw & CVP call+vxml server) along with Avaya ACD. I need to know, can Cisco Voice G/w pass CTI data(i.e. data entered on vxml application) to Avaya AC...
Hi,But Cisco web service SDK(Cisco Finesse Web Services Developer Guide (API) Release 9.1 -> User - Get List of Dialogs Associated With User) for Finesse tells about possible media types for dialog as voice, chat & email.Isn't it giving wrong informa...
Hi, In current setup, along with UCCE 9 & WIM we have got Finesse also.In Cisco cti server log we are able to see "SendARMMsg" from WIM. But in Cisco Finesse webservice log we dont see any log for the incoming chat event. can we use Cisco Finesse API...
