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rontabs · 04-18-2008

Hi,I am getting a discrepancy between the Agent Call Summary and Common Skill Contact Service Que Activity report. The Total Inbound ACD for Agent call summary shows 11,678 compared to 11,084 Calls Presented for Common Skill Contact Service Que Activ...

rontabs · 04-20-2008

Hi PK,Thank you for the information. However, I have a follow up question. Does this mean that the call presented to Agent1 and agent1 was not able to answer and was sent to que is considered an abandoned call to agent 1? if yes, is it reflected to ...

Member Since	‎08-09-2007 10:41 PM
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Contact Center Historical Reports Discrepancy

Re: Contact Center Historical Reports Discrepancy