About RadwanAbulsayen

RadwanAbulsayen · 11-16-2020

Hi all, please help me with this and kindly don't ignore my request, Our agents that use Cisco finesse for handling the calls are also able to login to MediaSense and CUIC reporting systems, which they are not allowed to and they shouldn't have acces...

RadwanAbulsayen · 11-16-2020

Hi all, please help me with this and kindly don't ignore my request, Our agents that use Cisco finesse for handling the calls are also able to login to MediaSense and CUIC reporting systems, which they are not allowed to and they shouldn't have acces...

RadwanAbulsayen · 11-09-2020

Hi all, I want a help with managing or preventing Agent users from login in to MediaSense Call recording and Cisco CUIC, because now they are able to log in to these systems and they are not allowed to ... please if you know how to solve this proble...

RadwanAbulsayen · 03-17-2020

Hi, Guys first of all I'm new to this. I'm having problems in CUIC outbound calls report. It doesn't work, And I'm not sure it is sat up or not. We have CCX version 12.0.1.10000-24, And we don't have problems in inbound reports, But we cant get the o...

RadwanAbulsayen · 03-16-2020

Hi,Guys first of all I'm new to this. I'm having problems in CUIC outbound calls report. It doesn't work, And I'm not sure it is sat up or not. We have CCX version 12.0.1.10000-24, And we don't have problems in inbound reports, But we cant get the ou...

RadwanAbulsayen · 03-17-2020

Thank you, Problem is SOLVED The problem is cleared now because I didnt find any campaign in uccx. So after creating a campaign in uccx it will work out. Thank you Anthony for your help!! You are the best.

RadwanAbulsayen · 03-17-2020

Yes Sir, I found data sources but I dont know which one is for the outbound!! Ive attached an image, Maybe you will recognize it. Kindly may you tell me what to do next. I would be very glad. Thanks in advance

RadwanAbulsayen · 11-27-2019

Thanks for replying Mark I think its UCCE, Cause its called " Cisco Unified Contact Center Express Reporting " And its version is 12.0(1) Build 12.0.1.10000.24. Is it a bug? and how to get rid of it? I appreciate your helpa

Member Since	‎11-27-2019 01:33 AM
Date Last Visited	‎11-18-2020 09:23 AM
Posts	9

User Statistics

User Activity

Cisco Media-Sense Recording and Cisco CUIC Reporting User Permission

Cisco Mediasense "Recording" and Cisco CUIC "Reporting" User Permission

Mediasense "Call Recording" and Cisco CUIC "reporting" User permissions

Cant get outbound calls report CUIC

No Outbound Calls

Re: Cant get outbound calls report CUIC

Re: Cant get outbound calls report CUIC

Re: Cisco Unified Intelligence Center Reports