please check busy trigger on each device having shared lines. I have seen the scenarios where busy trigger is set to 1 for a device having shared lines causing calls directly going to VM.You can check busy trigger values using below sql command ("lab...
could you please provide below information to further isolate the issue:does jabber user connected over vpn or via expressway (MRA)?Have you tried checking same scenario with cisco IP communicator?Issue is with single user?does the impacted user usin...
For the working call, CUBE is sending all supported codecs, when hold is invoked:37674036.001 |14:03:21.670 |AppInfo |//SIP/SIPUdp/wait_SdlDataInd: Incoming SIP UDP message size 1168 from 192.168.4.250:[5060]:[8571082,NET]SIP/2.0 200 OKVia: SIP/2.0/U...
Thanks for sharing CCM traces.For non working call, after hold is invoked, service provider is sending only G729r8 and G729ar8 codec for media negotiation:24354050.001 |12:41:28.147 |AppInfo |//SIP/SIPUdp/wait_SdlDataInd: Incoming SIP UDP message si...
