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m.naresh23
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Level 1
Member since ‎10-18-2007
‎08-18-2017
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  • 11 Posts
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How to calculate the Daily Call Volume

12-02-2010
Hello,Can anyone please advise how to calculate the daily call volume in a contact center - the counts of the calls terminated in ICM ?Is there any webview report or a SQL query which provides the count ?Many thanks in advance for the help!Thanks & R...

when each server was last re-booted

11-12-2010
I want to identify when each server was last re-booted in IPCC Enterprise 7.5 setup.There are about 50+ servers hence it it would be tedious to log into each and every device and check. Can you please advise how to do this task  ?I think, we can use ...

Cannot route calls to agents via CM Route point

02-06-2010
Hi All,Need your help on the following query. What should I do to route calls to agent's skill group in ICM7.0 using a  simple ICM routing script Start --> LAA ---> Skill Group Selection ---> StopI've done all config (agent logged in and ready, devi...
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Member Since ‎10-18-2007 09:12 AM
Date Last Visited ‎08-18-2017 03:53 AM
Posts 11
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