We are getting "Authorization failed. Contact your administrator" when try to login to Finesse desktop. Not sure why.  Also in postman we are getting the following error when try to retrieve the systeminfo  The server couldn't send a response:Ensure ...

I am trying to send a OPEN_REQ and I am getting the following error. Not sure what I am missing. I have been breaking my head for weeks. Any help is much appreciated.  "\u0001\0\0\0\0\0\0\u0003\a?com.cisco.Ged188.CRACTIInvalidMessageException: readMs...