My environment is CUCM 9.1.2, ICM 9.0(4).I have 2 CUCM cluster. (Only 1 cluster is integrated with ICM 9.0(4). The other CUCM cluster is just for office user as IPT)CUCM Cluster A: Contact Center CUCM clusterCUCM Cluster B: Office CUCM cluster 1) A C...

I configured duplex CCE 7.0 ~ 8.0 system and 4 servers CM cluster. I know as CCE can have 2 connections to CUCM CTI Manager.Unfortunetely that 2 servers failed, CCE's functionality is stopping. I'd like to know CC system can make over 2 connection to...

Our environment is IPCC 7.1.4 (ICM 7.1.4, CTIOS 7.1.4, CRS 4.5(3), CCM 5.0).When an inbound call is routed to Agent, OnCallBegin event is triggered generally. So, At that time, we run Screen Popup.But nowaday, eAgentPreCallEvent is triggered instead ...

Our environment is IPCC 7.0 (ICM 7.0, CCM 4.1.3, IVR 4.0.3...)I'm working with Monitor Mode CTIOS Client Application. I have to know when a call queued to SkillGroup : our customer want to receive alert window when a call queued to some skillgroup.Bu...

Our customer want that:When an agent receive a call, they have to know "TimeInQueue" information of that call.I found "Call.TimeInQueue" item in ICM Routing script. But I don't know where I locate node (Set CallVariable with Call.TimeInQueue) front o...