About demerson111

demerson111 · 07-28-2017

Question that I probably should have asked a while ago, but depending on the response I get will make me much more critical of any future changes to our phone system: What is Cisco's recommendation for implementing ACD, UCCX, Call center- however you...

demerson111 · 11-17-2016

Our phone system transitioned from SCCP to SIP fairly recently, and we have had numerous issues ever since. Once such issue is that call forwarding is not working properly when trying to dial from Unity. A basic rundown of our system is this: Two mai...

demerson111 · 05-05-2016

Hello all, Let me preface this problem by stating I am fairly new to UCS (6 months), so if anyone offers solutions to this issue, please use laymen's terms. I'm self-taught, but have a very general idea of how things work in this world. I have a 883...

demerson111 · 11-29-2016

Thank you Hitesh, I haven't posted back recently because an engineer was able to resolve the problem of codec negotiation between Unity to carrier by implementing a transcoder. I went through in Unity and checked the settings you mentioned, and every...

demerson111 · 05-17-2016

Thank you Manish, this document is very helpful for general troubleshooting. A previous TAC case was opened for this problem by my predecessor, and the engineer recommended a firmware upgrade. After the firmware upgrade, I made a single test call and...

demerson111 · 05-05-2016

I would agree with you on the DRS, but am using that as it is my only point of reference given to me by the previous admin. After restoration of an old configuration, this is when the problem started - leading me to believe that there is some paramet...

Member Since	‎05-05-2016 11:21 AM
Date Last Visited	‎02-24-2021 01:15 AM
Posts	6

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Question about dial plan and UCCX

Question about Codecs in Unity / Trunks

8831 Conference Phone - Voice Echo

Thank you Hitesh, I haven't

Thank you Manish, this

I would agree with you on the