About floatingpurr

floatingpurr · 01-23-2024

Hello, I have a contact center the operates till 11.30 am (managed with a calendar object). In the Contact Service Queue Activity by CSQ Report, I see several Calls Presented to my queue in the time range 11.30 - 12.00. How is it possible? Another q...

floatingpurr · 07-17-2023

I'm going through the spec of the Extension Mobility API for CUCM 11.x. I do not understand what LogoutAll is expected to do. Is this request used to logout all the users for all the devices, or is this used to logout a user from all her devices? The...

floatingpurr · 11-14-2022

So, I'm trying to build an Extension-mobility-API-based service with a CUCM 11.5 cluster. I have 2 questions: Since I have to deal with ~4k devices with relative login/out events, I need to know if there is any limitation on the number of requests ...

floatingpurr · 10-14-2022

Hello there. I'm using CCX/Finesse 12.5 for Outbound campaigns. When a call enters, all the call variables are empty (e.g., BAAccountNumber, BACampaign, ...). I'm about to migrate from a CCX/Finesse 10.6 where same call vars used to work frictionless...

floatingpurr · 09-13-2022

After setting-up an sftp server on Ubuntu 22.04 LTS following this guide https://www.digitalocean.com/community/tutorials/how-to-enable-sftp-without-shell-access-on-ubuntu-20-04 I can't connect to it from CUCM 10.5.2. Here is the log admin:file ...

floatingpurr · 01-24-2024

Ciao Carlo, all the script logic is wrapped into the outer Calendar Step. So calls enter the main branch "Business Hours" only during scheduled business hours. The inner calendar in the picture above just prevents the call enqueuing in the final part...

floatingpurr · 01-24-2024

Thank you @Carlo Poggiarelli (ciao!), @Ibrahim AlQumairi and @Thomas G. Johannesen for your help. Let me clarify the context. My script prevents a call from being enqueued during the concluding segment of each shift. If a customer initiates a call in...

floatingpurr · 11-15-2022

Thanks for your answer. Is there a documented rate limit for the basic E/M? Using the API, I guess that you rely on the basic E/M behind the scenes. Moreover, in that case, there is at least also an Application Server in front on it to process the re...

floatingpurr · 11-14-2022

Turned out that the problem was related to a mismatch between the incoming number and the way the number was stored in the CUCM db. It happened due to number manipulation rules. If all matches, it works!

floatingpurr · 10-17-2022

Could this problem be related with how the called number is presented back by the Cube? E.g., a little mismatch on prefixes or area codes, such that the call is placed correctly but the CCX can't retrieve the related contact?

Member Since	‎01-17-2020 12:37 AM
Date Last Visited	‎01-31-2024 12:13 AM
Posts	136
Total Helpful Votes Received	100

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User Activity

CUIC: how to read Contact Service Queue Activity by CSQ Report?

Clarification about "LogoutAll" of the Extension Mobility API

Extension mobility API: clearing call history and rate limit.

Empty Expanded Call Context (ECC) Variables in Finesse

Ubuntu 22.04 LTS and CUCM 10.5.2 unable to set up a sftp connection

Re: CUIC: how to read Contact Service Queue Activity by CSQ Report?

Re: CUIC: how to read Contact Service Queue Activity by CSQ Report?

Re: Extension mobility API: clearing call history and rate limit.

Re: Empty Expanded Call Context (ECC) Variables in Finesse

Re: Empty Expanded Call Context (ECC) Variables in Finesse