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- About mansssorange
08-18-2017
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Member since
01-19-2007
29
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Created by
mansssorange
in Other Collaboration Subjects
in Other Collaboration Subjects
10-21-2010
07:29 AM
10-21-2010
07:29 AM
Hi there, Can you provide more details please? I am having this same problem and I tried to check this bug but did my account did not give me access to check this specific bug. Appreciate any assistance please, I really do not know why it is not working properly. Thanks.
... View more
Created by
mansssorange
in Contact Center
in Contact Center
09-13-2010
01:52 AM
09-13-2010
01:52 AM
Many thanks Aaron, I guess I will go with putting the UCCX in a region where it plays G.711 for all sites to solve this problem. Thanks a lot. Regards
... View more
Created by
mansssorange
in Contact Center
in Contact Center
09-13-2010
12:38 AM
09-13-2010
12:38 AM
Hi, Yes most employees and the UCCX agents are placed remotely from the server and connect to the UCCX through WAN using G.729. But i found in the System Paramaters the codecs to be used, I found the codecs to be G.711, if I change it to G.729, will it help solve the problem? I am not sure what is the effect of this part of the configuration. And one more thing, I checked the SRND of the UCCX 7 but did not find any guide lines for this problem of the prompts being played using G.729. I thought Cisco would have a certain recommendation for this type of problem. Thanks a lot for your great assistance so far.
... View more
Created by
mansssorange
in Contact Center
in Contact Center
09-07-2010
03:35 AM
09-07-2010
03:35 AM
Yes u r right, that was the problem. The prompts on the server are coded G.711 while we are in a remote site and calling them G.729. When I put my phone in the same Device Pool of the server, the call was G.711 and the sound of the music was perfect. Is there a way to change the codecs of the server to be G.729, how can I solve this problem?
... View more
Created by
mansssorange
in IP Telephony and Phones
in IP Telephony and Phones
09-02-2010
02:04 AM
09-02-2010
02:04 AM
Is there any way to solve this issue? It is making a big problem for us because our Service Desk agents use the bulk tool to change passwords for the users, but the change does not take effect because the service is not working and this cause very bad customer experience. We needthe service to be running all the time without any interruption, like the other services ! Any help will be much appreciated, thanka a lot.
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Labels:
Created by
mansssorange
in Contact Center
in Contact Center
09-01-2010
04:19 AM
09-01-2010
04:19 AM
Hi aaronharrison, Actually the prompt is played with very good quality when played from a PC directly, no issues with the wav file at all. Maybe the volume is too high?? Is there a way where I can decrease the volume of the wav file itself or from the UCCX?
... View more
Created by
mansssorange
in Contact Center
in Contact Center
09-01-2010
03:49 AM
09-01-2010
03:49 AM
Hi, We have a UCCX 7 system which holds many IVR prompts, lately we added a new audio prompt to be played if users are waiting in the queue of the IVR. The prompt is being played normally but at some points of the prompt the sound is a little distorted, it is a music ad, and when the music gets high the sound is some how distored which is not accepted by our management. The file specifications are like the rest of the prompts which is:: 1. Bit Rate= 64kbps 2. Audio sample size= 8 bit 3. Channels = 1 (mono) 4. Audio sample rate = 8khz 5. Audio format = u-law The codecs of the prompts is G.711. Apreciate any assistance please, thanks a lot.
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Labels:
Created by
mansssorange
in IP Telephony and Phones
in IP Telephony and Phones
08-16-2010
03:12 AM
08-16-2010
03:12 AM
Actually it is causing problems because when a called number matches this dialpeer, the call fails with the disconnect cause "network out of order (38)" Any ideas??
... View more
08-16-2010
12:58 AM
Hi there, We have an Access Server here, when I try to create a voip dialpeer pointing to a new CCM SUB we just added, the dialpeer is created but when I type the command show dial-peer voice summary it seems it is created with a prefix 01, I am not able to delete this prefix, and when I try to check the dialpeer configuration I do not find this prefix at all!! However when I create a dialpeer pointing to the existing CallManagers, it is created without this prefix ! Apprecaite any assistance please, thanks a lot.
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Labels:
Created by
mansssorange
in IP Telephony and Phones
in IP Telephony and Phones
05-30-2010
11:32 PM
05-30-2010
11:32 PM
It worked great at last, thank you so much for your help. May I ask you where did you get this infromation from? I checked the administration guide of the CUCM but did not find what I needed. Thanks for your grerat help.
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Created by
mansssorange
in IP Telephony and Phones
in IP Telephony and Phones
05-30-2010
08:08 AM
05-30-2010
08:08 AM
Hi William, Many thanks for your reply, but unfortunately I cannot find the Phone Services Subscribe role and the Service URL Page role. Maybe their name is changed on this version of CUCM 7 ?? Thanks a lot.
... View more
Created by
mansssorange
in IP Telephony and Phones
in IP Telephony and Phones
05-30-2010
06:18 AM
05-30-2010
06:18 AM
Hi All, I need to know how to let a user configure a device profile and subscribe it to the Extension Mobility service. The user now can configure an IP phone and subscribe it to Extentsion Mobility and can add a device profile but the subscription is not working at all. I have tried to add several roles with different accesses but with no luck at all, appreciate any assistance please. Thanks a lot.
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Labels:
Created by
mansssorange
in Contact Center
in Contact Center
04-14-2010
02:40 AM
04-14-2010
02:40 AM
Thanks for the clarification, unfortunately right now we do not have the OS Install Media, that is why I am searching for a way to backup the OS itself.
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Created by
mansssorange
in Contact Center
in Contact Center
04-14-2010
02:05 AM
04-14-2010
02:05 AM
Hello Aaron, Can you clairfy please what you mean by automated Cisco media? Thanks.
... View more
04-14-2010
01:24 AM
Hi All, I know that the Backup and Restore will backup all configurations done on the UCCX and also the databases and even the call recordings, but what if anything happens with the OS itself? I need to install a backup tool on the server (for example Veritas backup tool) but I am searching to know if it is compatible with the UCCX7/OS or not but with no luck. Any help will be really appreciated, the OS version is 2003.1.2a. Thanks a lot.
... View more
Labels:
12-18-2010
A meeting is established, and when ionternal users use their IP phone to
attend the audio conference...
12-18-2010
Hi,We have MeetingPlace Express version 2.1.1.2. It is working fine and
everything but we need to ch...
Created by
mansssorange
in Other Collaboration Subjects
10-21-2010
10-21-2010
Hi there,Can you provide more details please? I am having this same
problem and I tried to check thi...
Created by
mansssorange
in Unified Communications Infrastructure
10-04-2010
10-04-2010
That is exactly right, it is working correctly now, thanks a lot.
Created by
mansssorange
in Unified Communications Infrastructure
10-03-2010
10-03-2010
Hi there,We have a problem with the attendant console. The operator is
always receiving calls, wheth...
Created by
mansssorange
in Contact Center
09-13-2010
09-13-2010
Many thanks Aaron, I guess I will go with putting the UCCX in a region
where it plays G.711 for all ...
Created by
mansssorange
in Contact Center
09-13-2010
09-13-2010
Hi,Yes most employees and the UCCX agents are placed remotely from the
server and connect to the UCC...
Created by
mansssorange
in Contact Center
09-07-2010
09-07-2010
Yes u r right, that was the problem.The prompts on the server are coded
G.711 while we are in a remo...
Created by
mansssorange
in IP Telephony and Phones
09-02-2010
09-02-2010
Is there any way to solve this issue?It is making a big problem for us
because our Service Desk agen...
Created by
mansssorange
in Contact Center
09-01-2010
09-01-2010
Hi aaronharrison,Actually the prompt is played with very good quality
when played from a PC directly...
09-01-2010
Hi,We have a UCCX 7 system which holds many IVR prompts, lately we added
a new audio prompt to be pl...
08-16-2010
Actually it is causing problems because when a called number matches
this dialpeer, the call fails w...
08-16-2010
Hi there,We have an Access Server here, when I try to create a voip
dialpeer pointing to a new CCM S...
Created by
mansssorange
in IP Telephony and Phones
05-30-2010
05-30-2010
It worked great at last, thank you so much for your help.May I ask you
where did you get this infrom...
Created by
mansssorange
in IP Telephony and Phones
05-30-2010
05-30-2010
Hi William,Many thanks for your reply, but unfortunately I cannot find
the Phone Services Subscribe ...
Public Statistics
| Date Registered | 01-19-2007 12:15 AM |
| Date Last Visited | 08-18-2017 03:53 AM |
| Total Messages Posted | 29 |
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