About mansssorange

mansssorange · ‎10-21-2010

Hi there, Can you provide more details please? I am having this same problem and I tried to check this bug but did my account did not give me access to check this specific bug. Appreciate any assistance please, I really do not know why it is not working properly. Thanks.

mansssorange · ‎09-13-2010

Many thanks Aaron, I guess I will go with putting the UCCX in a region where it plays G.711 for all sites to solve this problem. Thanks a lot. Regards

mansssorange · ‎09-13-2010

Hi, Yes most employees and the UCCX agents are placed remotely from the server and connect to the UCCX through WAN using G.729. But i found in the System Paramaters the codecs to be used, I found the codecs to be G.711, if I change it to G.729, will it help solve the problem? I am not sure what is the effect of this part of the configuration. And one more thing, I checked the SRND of the UCCX 7 but did not find any guide lines for this problem of the prompts being played using G.729. I thought Cisco would have a certain recommendation for this type of problem. Thanks a lot for your great assistance so far.

mansssorange · ‎09-07-2010

Yes u r right, that was the problem. The prompts on the server are coded G.711 while we are in a remote site and calling them G.729. When I put my phone in the same Device Pool of the server, the call was G.711 and the sound of the music was perfect. Is there a way to change the codecs of the server to be G.729, how can I solve this problem?

mansssorange · ‎09-02-2010

Is there any way to solve this issue? It is making a big problem for us because our Service Desk agents use the bulk tool to change passwords for the users, but the change does not take effect because the service is not working and this cause very bad customer experience. We needthe service to be running all the time without any interruption, like the other services ! Any help will be much appreciated, thanka a lot.

mansssorange · ‎09-01-2010

Hi aaronharrison, Actually the prompt is played with very good quality when played from a PC directly, no issues with the wav file at all. Maybe the volume is too high?? Is there a way where I can decrease the volume of the wav file itself or from the UCCX?

mansssorange · ‎09-01-2010

Hi, We have a UCCX 7 system which holds many IVR prompts, lately we added a new audio prompt to be played if users are waiting in the queue of the IVR. The prompt is being played normally but at some points of the prompt the sound is a little distorted, it is a music ad, and when the music gets high the sound is some how distored which is not accepted by our management. The file specifications are like the rest of the prompts which is:: 1. Bit Rate= 64kbps 2. Audio sample size= 8 bit 3. Channels = 1 (mono) 4. Audio sample rate = 8khz 5. Audio format = u-law The codecs of the prompts is G.711. Apreciate any assistance please, thanks a lot.

mansssorange · ‎08-16-2010

Actually it is causing problems because when a called number matches this dialpeer, the call fails with the disconnect cause "network out of order (38)" Any ideas??

mansssorange · ‎08-16-2010

Hi there, We have an Access Server here, when I try to create a voip dialpeer pointing to a new CCM SUB we just added, the dialpeer is created but when I type the command show dial-peer voice summary it seems it is created with a prefix 01, I am not able to delete this prefix, and when I try to check the dialpeer configuration I do not find this prefix at all!! However when I create a dialpeer pointing to the existing CallManagers, it is created without this prefix ! Apprecaite any assistance please, thanks a lot.

mansssorange · ‎05-30-2010

It worked great at last, thank you so much for your help. May I ask you where did you get this infromation from? I checked the administration guide of the CUCM but did not find what I needed. Thanks for your grerat help.

mansssorange · ‎05-30-2010

Hi William, Many thanks for your reply, but unfortunately I cannot find the Phone Services Subscribe role and the Service URL Page role. Maybe their name is changed on this version of CUCM 7 ?? Thanks a lot.

mansssorange · ‎05-30-2010

Hi All, I need to know how to let a user configure a device profile and subscribe it to the Extension Mobility service. The user now can configure an IP phone and subscribe it to Extentsion Mobility and can add a device profile but the subscription is not working at all. I have tried to add several roles with different accesses but with no luck at all, appreciate any assistance please. Thanks a lot.

mansssorange · ‎04-14-2010

Thanks for the clarification, unfortunately right now we do not have the OS Install Media, that is why I am searching for a way to backup the OS itself.

mansssorange · ‎04-14-2010

Hello Aaron, Can you clairfy please what you mean by automated Cisco media? Thanks.

mansssorange · ‎04-14-2010

Hi All, I know that the Backup and Restore will backup all configurations done on the UCCX and also the databases and even the call recordings, but what if anything happens with the OS itself? I need to install a backup tool on the server (for example Veritas backup tool) but I am searching to know if it is compatible with the UCCX7/OS or not but with no luck. Any help will be really appreciated, the OS version is 2003.1.2a. Thanks a lot.

Date Registered	‎01-19-2007 12:15 AM
Date Last Visited	‎08-18-2017 03:53 AM
Total Messages Posted	29

Re: Internal Error (Interface busy)

Re: UCCX 7 audio prompts problem - soun...

Re: UCCX 7 audio prompts problem - soun...

Re: UCCX 7 audio prompts problem - soun...

Cisco Bulk Provisioning Service always ...

Re: UCCX 7 audio prompts problem - soun...

UCCX 7 audio prompts problem - sound di...

Re: Prefix in Voip dialpeer !

Prefix in Voip dialpeer !

Re: MLA question please, cannot subscri...

Re: MLA question please, cannot subscri...

MLA question please, cannot subscribe e...

Re: How to backup the OS of the UCCX 7?

Re: How to backup the OS of the UCCX 7?

How to backup the OS of the UCCX 7?