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Ash_Ram
‎03-04-2020
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Member since ‎02-05-2020
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Re: Transfer Tracking Issue - Cisco Unified ICM/Contact Center Enterprise

Created by in Contact Center
02-21-2020
02-21-2020
All the connections and joins have been performed based on the keys and I haven't included those in ...

Transfer Tracking Issue - Cisco Unified ICM/Contact Center Enterprise

Created by in Contact Center
02-20-2020
02-20-2020
I am trying to track transfer in Cisco Unified ICM but have a few questions. CASE 1DataAn agent rece...

Tag IVR data to TCD

Created by in Contact Center
02-06-2020
02-06-2020
Hi,Are there any columns that map the IVR details to a call in Cisco CCE?

Re: Track call transfers in Cisco Unified ICM/Contact Center Enterprise

Created by in Contact Center
02-05-2020
02-05-2020
Hi Omar,Thanks for your help!I have a couple of questions.1. If DigitsDialed is getting populated fo...

Track call transfers in Cisco Unified ICM/Contact Center Enterprise

Created by in Contact Center
02-05-2020
02-05-2020
ello, I am a newbie to the Cisco Unified ICM/Contact Center Enterprise and I have a task to find the...

Track call transfers in Cisco Unified ICM/Contact Center Enterprise

Created by in Analytics
02-05-2020
02-05-2020
Hello, I am a newbie to the Cisco Unified ICM/Contact Center Enterprise and I have a task to find th...
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Date Registered ‎02-05-2020 09:49 AM
Date Last Visited ‎03-04-2020 12:17 AM
Total Messages Posted 6
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