I am trying to track transfer in Cisco Unified ICM but have a few questions. CASE 1DataAn agent receives a call and resolves the case:DateCallIDAgentNameDepartmentTransfer2020-01-01123PQSmithBilling0 So the Transfer column here is a tag that I have c...

Hi,Are there any columns that map the IVR details to a call in Cisco CCE?

ello, I am a newbie to the Cisco Unified ICM/Contact Center Enterprise and I have a task to find the transfer % of the inbound calls.The things I want to retrieve are:1. How to identify if a call is being transferred? (I figured I could use Call disp...

Hello, I am a newbie to the Cisco Unified ICM/Contact Center Enterprise and I have a task to find the transfer % of the inbound calls.The things I want to retrieve are:1. How to identify if a call is being transferred? (I figured I could use Call dis...