We got one requirement from customer regarding the UCCX outbound campaign related.Is there any option to make Dialer can assign a single agent based on the customer number.using our third party application we can send agent details, but want to know ...

I setup Maximum Message Length under the user message settings up to 5 seconds, and I disabled greetings from user 'standard' settings under greetings menu. when I tried to dial user number and its passing to voicemail extension and can hear the beep...

I have tried the concurrent monitor call using with Third party call monitor tool. all time it choosing the same CTI port for the communication. if that same port registered, at that time the second call waiting to release that port. Is there any opt...