CMS reason 27 (timeout - no refresh)

[jd.suarez9]

Buen día,

Quiero pedir su colaboración ya que al momento de agendar un videoconferencia por TMS se presenta un corte a los 30 minutos, tengo el siguiente escenario TMS-->CUCM-->CMS y se observa el siguiente msj "ending; local SIP teardown with reason 24 (timeout - no refresh request) - connected for 30:00"

Agradezco su comentarios y ayuda.

[luis_cordova]

Hola @jd.suarez9 ,

Revisa este link:

https://kb.acano.com/content/9/190/en/why-do-sip-calls-drop-after-a-certain-period-of-time.html

Tal vez te dé alguna ayuda.

Mira lo que se indica en este link tambien:

https://www.acano.com/publications/2016/09/Release-Notes-R1.8.17.pdf

Resolved in R1.8.11
Some Lync calls disconnect due to
SIP Session Timer expiry

Lync calls were failing when a SIP session refresh
timer expired. In such cases the call could fail with
"local SIP teardown with reason 24 (timeout - no
refresh request)".
The Acano server was not treating the INFO
messages received as session refreshes. Fixed in
1.8.11.

Saludos