Issues with CTS-C40CODEC-K9 when there is a blackout

[omarhj2009]

Hi, 

I´m working with a solution CTS-C40CODEC-K9 and we notice that when there is a blackout the services stopped and we lost remote management.

I want to ask you if this a expected behavior or if there some that you can recommend to do in this cases. 

Regards

[Victor Pelaez]

Hello Omar, thanks for your question!

Regarding the issue you faced with your C40 after a blackout, first thing we'd require is physical access to the codec. Do we have all LEDs on normally? Is there any issue with the LEDs?

Also, do we have console access to the device? Is there any output from there?

First thing we'd need to verify regarding this issue is if the hardware wasn't affected at all during the blackout.After that, we can move forward and review configuration / call flow / remote management.

Regards,

Victor