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Touch panel displayed "Unable to communicate with the codec"

Cynthia2021
Level 1
Level 1

Hi we have a conferencing device with touch panel. But we can't see and hear anything after other people joined. The touch panel displayed "Unable to communicate with the codec" suddenly.

What happened? Is it related to IP address?

1 Reply 1

Dan Lukes
VIP Alumni
VIP Alumni

I know no Cisco Small Business device with touch panel. And you disclosed neither issue details nor environment details.. Unable to advise something valuable ...