Voice over IP

Our organization currently has a cloud VoIP callcenter solution instead of using our CCX deployment because they have one major feature that I can't figure out how to get in CUCM/CCX - Outbound Local Caller ID, aka the ability for the system to au...

Is there a Jabber Guest demo license? We have a customer that is looking at purchasing a video System including Jabber. Nancy

I have an issue with the transfer key not showing up.   The user answers the phone and press transfer key to dial extension and the transfer key is not showing up on the soft keys.  The only key that shows is the end call.

Hello guys,  I have the following problem with my S4B conferences: When dial-in users call my dial-in number they connect to the conferencing gateway and enter their ID, and as soon they join the meeting after stating their name, their call gets dr...

I am trying to help a vendor get caller ID delivery working when calling VoLTE HD calling enabled cell phones.  I know that Verizon requires the numbering plan to be ISDN.  This Cube is using SIP trunks to the PSTN, so the only way to get the numberi...

Hello everybody Reminder : 2 cisco 2801 (VOIP1 : 192.168.1.12 and VOIP2 : 192.168.1.13) with 3 VIC2 2E/M and 1 PVDM2-32 in each router. Routers are connected  directly via their fe0/0 interfaces. I want to connect an analog audio device (4 wires, 60...

Hi, My company currently deploy VOIP phone system in our new office. VOIP quality seem like very low and not able to hear the sound clearly. I'm pretty much sure we have to implement QoS to give higher priority to VOIP compare to web browsing. Can a...

Hello. I have various questions about Cisco ASR 1000 routers (it's SBC function) and I believe you could help me with it. Links to the materials and related articles are welcome. 1) Does ASR 1000 has SBC failover and how it works? Are active sessions...

Hi I have cisco ME3400G device. Could you please help me, to do the firmware update. What is the steps to run IP Route Command? Your prompt attention would highly be appreciated! Regards,

Hi, We are small ISP and most of the WAN is connected via Wireless Network (Backhaul).Users in rural area are complaining about voice quality.Please let me know if there is any better way to enhance the voice quality. Thanks

I recently purchased a SPA514G to use for my work from home job.  After connecting via Ethernet to the router (AT&T Uverse) I have no dial tone.  It has obtained an IP address so I would assume it is connected? A lot of the support is very technical ...

Hi Everyone, I am trying to configure IP based authentication VOIP account in Linksys PAP2 device, but no luck. This is a SIP account. Worked well in Soft phone. Someone please help........... Device details: Phone adapter with 2 ports for Voice-over...

Hi all, I'm trying to export some data from CUCM but not having much luck.  I can see how it might be done (Bulk Administration - export users, phones etc and although the export seems to go ahead, it does not appear in the list of files to upload/d...

Several of my users are complaining about hearing a "loud noise (sounds like a modem picking up)" when an external person places a call to the campus and the VoIP system  using Single Number Reach (SNR) forwards to their cell phone.  The problem star...

Hi I have a CUCM V11,  about i put in button history calls, it shows me the history list calls in ip phone, the problem is when I take the handset the call will start without clicking the button call. can you help me please  Thank you Best regards...