Call Forward Issue for Second Extension

[Charlie Mayes]

Hello Guys,

I have a user who has a 7942 Cisco VOIP Phone. She has 2 Extensions displayed on the phone and the want to forward the second extension to another user while she is gone out of town. I tried pressing the CFwdALL button but it only forwards the first line on her phone. We are running CUCM 6.0. Do I have to do it from Call Manager and if so how?

[paolo bevilacqua]

This is a frequently asked question, try searching.

In short, it cannot be done from the phone.

[Adrian Saavedra]

Hi,

As Paolo said, it's not possible to do it from the phone. CUCM have limitations of the Call Forward All (CFwdAll) feature with respect to the secondary line appearances.

Here is the doc with the workaround:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080916196.shtml

Besides this, there are applications developed for this purposes, you can try this one, for example:

http://www.myvoipsource.org/tools/ip-phone-callforwarder/

Hope it helps, if it does please rate.

Best regards,

- Adrián.