We have purchased and setup DX 650 collaboration phones, video is working a treat however when you try and conference in a another video call it fails.
Does this phone offer ad-hoc video conferencing as a feature? If so how is it configured. I couldnt find any info in the Administration guide..
Did you get this resolved? I just discovered the same issue in my environment.
DX650 can exchange video with another DX650, c40 codecs and Jabber, but if a third party is added, conference reverts to audio only.
We have it working, this was quite a long time ago, I cannot remember what exactly we did.
There is a video calling feature under the device configuration of the DX650, make sure this is enabled.
Also try upgrading the firmware if the above fails, we found newer more stable releases a few years back, just note the the display settings are different between firmware releases.
Thanks. All devices are video-enabled. They can participate in a conference call with video when it's hosted by one of our telepresence codecs, but not with each other. I found two service parameters referenced in documentation - Advanced Ad Hoc Conference Enabled (True) and Choose Encrypted Audio Conference instead of Video Conference (False) but changing them didn't help.
I know this is an old thread, but do you recall if you had to add a conference bridge resource specific to video capabilities or not? I can take it up with TAC from here.
Under Service paramters > Call Manager services > Clusterwide Parameters (Feature - Conference)
I can see the services you are talking about, our cucm 8.6.2.
Please check if you have a MRGL assigned to your DX650 phones and the MRGL has the resources required for conferencing.
I'll try dig up some more info but maybe tac is an option.