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fax-email on a 5300

desrochj1
Beginner
Beginner

We currently use a 5300 for fax receiving and fowarding in email boxes

(as tiff). From some time, we have problems with this setup.

1. Some faxes are incomplete (tiff is received, but it contains only first and last page for a 30 pages fax).

2. Senders are having problems sending faxes to the gateway (retry again & again).

3. Senders sent fax ok but no email is

received at all.

(senders report seems ok)

I tried first to reset gateway, flash them with the most current ios i could get for the 5300 (c5300-is-mz.123-26.bin)

we are using libretto application

app_libretto_onramp9.2.0.0.tcl

someoone can help on this ?

thanks

13 Replies 13

paolo bevilacqua