Hunt Groups with CM 4.1

[dustin.hollis]

I'm having an issue with a Hunt Group:

I want to have Unity recieve a call, play Opening Greeting, then release transfer to a Hunt Pilot (1100), which goes to a HG, then the LG which uses broadcast to 3 phones (7801-7803). These three phones ring, and then it should Forward No Answer to 7770, the VM Pilot number, go back to Unity, play Opening Greeting again, etc....

The problem is, the Forward No Answer after the Hunt Group Ring just goes fast busy.

I tried dialing the Hunt Pilot directly without a transfer from Unity, and it Forward No Answers to Unity just fine, but when Unity dumps to Opening Greeting and then transfers me back again to the hunt group and the hunt doesn't answer, Hunt Forward No Answer doesn't send me back to Unity, I get a fast busy.

The Hunt Pilots are in the None Partition, and they also have a calling search space listed in the Hunt FNA and Hunt BNA.

[#2]

I guess, if you play around with the Unity's Routing rules, you can make this work.

[dustin.hollis]

It's a limitation of Hunt Groups. You can't failover to another hunt pilot. You can, however, add the unity ports to another line group and then roll to that..which I did.

[bodine_james]

As you roll to Unity is there a way to pass the subscriber extension you want the voicemail to be left with?

[Aaron Harrison]

Your problem may be that Unity is dropping the call on purpose - if Unity dials out to something that forwards back to itself (back to Unity) then I think it will see that as a loop...

Aaron

[bodine_james]

Thanks for the reply. I was able to get it to work by creating a specific call routing rule for the hunt group number that is calling Unity.

[charalambos.ioannides]

Which exact version of CCM are you using??

CCM 4.1(3)sr1 or earlier does not support 'Call Forward No Answer on a hunt group pilot point for transferred calls'

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb53977

Hope that helps!!!

Regards,

Pambos