I can't log in CUCM console

[sachemwxit]

I suddently found I can't log in CUCM console, but I can use SSH to login CUCM, my version is 5.1.3, I use utils service list and found many service stopped: following is the output,

A Cisco DB[STARTED]

A Cisco DB Replicator[STARTED]

Cisco AMC Service[STOPPED]  Component is not running

Cisco AXL Web Service[STOPPED]  Component is not running

Cisco Bulk Provisioning Service[STARTED]

Cisco CAR Scheduler[STARTED]

Cisco CAR Web Service[STOPPED]  Component is not running

Cisco CDP[STARTED]

Cisco CDP Agent[STARTED]

Cisco CDR Agent[STARTED]

Cisco CDR Repository Manager[STARTED]

Cisco CTIManager[STARTED]

Cisco CTL Provider[STARTED]

Cisco CallManager[STARTED]

Cisco CallManager Admin[STOPPED]  Component is not running

Cisco CallManager Attendant Console Server[STARTED]

Cisco CallManager Cisco IP Phone Services[STOPPED]  Component is not running

Cisco CallManager Personal Directory[STOPPED]  Component is not running

Cisco CallManager SNMP Service[STARTED]

Cisco CallManager Serviceability[STOPPED]  Component is not running

Cisco CallManager Serviceability RTMT[STOPPED]  Component is not running

Cisco Certificate Authority Proxy Function[STARTED]

Cisco Certificate Expiry Monitor[STARTED]

Cisco DHCP Monitor Service[STARTED]

Cisco DRF Local[STARTED]

Cisco DRF Master[STARTED]

Cisco Database Layer Monitor[STARTED]

Cisco Dialed Number Analyzer[STOPPED]  Component is not running

Cisco DirSync[STARTED]

Cisco Electronic Notification[STARTED]

Cisco Extended Functions[STARTED]

Cisco Extension Mobility[STOPPED]  Component is not running

Cisco Extension Mobility Application[STOPPED]  Component is not running

Cisco IP Manager Assistant[STOPPED]  Component is not running

Cisco IP Voice Media Streaming App[STARTED]

Cisco License Manager[STARTED]

Cisco Log Partition Monitoring Tool[STARTED]

Cisco Messaging Interface[STOPPED]  Component is not running

Cisco RIS Data Collector[STARTED]

Cisco RTMT Reporter Servlet[STOPPED]  Component is not running

Cisco SOAP - CDRonDemand Service[STOPPED]  Component is not running

Cisco Serviceability Reporter[STARTED]

Cisco Syslog Agent[STARTED]

Cisco TAPS Service[STARTED]

Cisco Tftp[STARTED]

I tried to use "utils service start Cisco Tomcat" , but showing "(NOTRUNNING)Component is not running", can anyone help me to solve this issue ? thank you very much!

[Matthew Berry · Accepted solution]

Have you tried to restart the server?

When did the issue come up? Anything in the logs?

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[sachemwxit]

I dare not restart the server , I only have one CUCM, I'm afraid that it will not boot up after restart, however , I will restart it tonight, it's a good suggestion,;

This issue come up 3 days ago, I haven't log in the admin console for about one month, when I log in I found I can't open the admin console page;

As for the logs , I tried to use RTMT to get the log, but the software failed to work, and I found RTMT service is also stopped, maybe that's the reason why I can't log in;

Thank you for your replay!

[Muthurani Lavanya Paneerselvam]

Matthew

Much appreciated !  My rating is 5 !

Thanks,

Lavanya

Community Manager - Voice

Cisco Support Community

[Matthew Berry]

Have you configured DRS backups? Can you check the SFTP server for a recent backup?

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[sachemwxit]

Hi Matthew,

I didn't do a backup before, I wish I did, and I must do backup after this problem was solved ! thank you for your reminding!

[sachemwxit]

Hi Matthew,

I rebooted the CUCM , its working well now and I can log in through admin console, thank you very much!