Dear all
I need anyone to help me to know what is reason for our IVR-number( 3333 ) was down around 20 minute . I did troublshooting for every thing have relatived with issue like IPCCx server ( 7.0 ) and the CUCM 7.1 and the VGWs i found this note as following :
1-the IPCCx server is up since 61 days .
2-CUCM 7.1 was up at the time of issue .
3-Cisco CTI-Manager service is up since 60 days .
4-all the ip phone belong to the agents was down and lose conncetion with IPCCx server .
5-VGW was up at the time of the IVR number was down .
I used RTMTs and i collected the file information for Cisco CTImanager . i found this note at the time of issue ( 20 minute ) . i hope to be helpfull for this issue as following :
1- 007718035| 2012/02/04 21:07:46.099| 001| AppError||| CTIHandler(1,200,16,2)|| | CTI Missed a Heartbeat .
2 - 007718036| 2012/02/04 21:09:17.885| 001| AppError|||CTIDeviceLineMgr(1,200,18,1)|||Request failed sending the completed event to AppLineHandle:1|1854 .
3 - 007718037| 2012/02/04 21:09:55.646| 001| AppError ||| CTIHandler(1,200,16,3)||| CTI Missed a Heartbeat
4 - 007718038| 2012/02/04 21:10:11.158| 001| AppError ||| CTIDeviceLineMgr(1,200,18,1)||| Request failed sending the completed event to AppLineHandle:1|1852
5 - 007718044| 2012/02/04 21:11:46.409| 001| AppError | | | CTIDeviceLineMgr(1,200,18,1) | || Could not find device Oper_CC in mDeviceNameToLocalDeviceHandle or local device handle 0|0 not in mDevices.
6 - 007718045| 2012/02/04 21:11:46.409| 001| AppError | | | CTIDeviceLineMgr(1,200,18,1)||| Could not find device IVR in mDeviceNameToLocalDeviceHandle or local device handle 0|0 not in mDevices
I was wondering if someone has got any piece of advice or came across something similar. Any advice will be kindly aprecciated. Thanks in advance.
Warm Regard
Mohamed Abdullah