No CLI Access to Call Manager MCS 7800

[Steve Davis]

Hello, my client has a Call Manager server MCS 7800.  We have access to the GUI, but the former IT Manager's network docu

mentation has an incorrect password for telnet access.  How can we go about recovering or resetting this password?

thanks for any help in advance.

[Chester Rieman · Accepted solution]

Bad news:

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucmbe/rel_notes/6_1_2/cucmbe-rel_note-612_2.html#wp339319

Cisco Unified Communications Manager Does Not Support Recovery of Administration or Security Passwords

Cisco Unified Communications Manager does not support recovery of administration or security passwords. If you lose these passwords, you must reset the passwords, as described in the Cisco Unified Communications Operating System Administration Guide.

The Cisco Unified Communications Operating System Administration Guide calls the section, "Recovering the Administrator or Security Passwords," instead of "Resetting the Administrator or Security Passwords." Access the "Recovering the Administrator or Security Passwords" section to reset the passwords.

Find your version here and follow the docs.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_documentation_roadmaps_list.html

For 7.1.2, that would be here:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cucos/7_1_2/cucos/iptpch2.html#wp1044244

Hope this helps....