cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
471
Views
0
Helpful
1
Replies

Reconfig for CUE 3.2

jmorgan
Beginner
Beginner

Our router has incoming lines go to a hunt group of 4 people.  If no one picks up (i.e. school is closed) the call goes to a script in CUE that plays a welcome and gives the caller a choice of leaving a message or dialing an extension.  We would like the hunt group to be bypassed if school is closed and have the call route directly to the script.  Can anyone tell me how to do this?

1 Reply 1

Walter Solano
Rising star
Rising star

Hello July

You can do is create a dummy DN with two different call-foraward statements one that forwards the call to hunt pilot during normal businees hours and another call-forward using the night night-service feature that to forward the calls to the trigger that you configure to your applications.

BTW you need to configure night service first:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmecover.html#wpmkr1097580

HTH

Please rate this post if was helpful

Walter Solano

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: