Unable to make an incoming call to one mainline number (other numbers and outgoing call are work)

TAN VO · ‎10-19-2016

I am having the issue that I am unable to make an incoming call to one number only (main line). But I can call in to other numbers except the main line.Call out is no problem.

The call flow: External <--------->Tel <------->ISDN ------->Cisco router 2851 <-----(H323)------------> CUCM 9.1.2 <------------------> IP Phones

Someone can help me?

show isdn status

Global ISDN Switchtype = primary-net5
ISDN Serial0/0/0:15 interface
        dsl 0, interface ISDN Switchtype = primary-net5
    Layer 1 Status:
        ACTIVE
    Layer 2 Status:
        TEI = 0, Ces = 1, SAPI = 0, State = MULTIPLE_FRAME_ESTABLISHED
    Layer 3 Status:
        0 Active Layer 3 Call(s)
    Active dsl 0 CCBs = 0
    The Free Channel Mask: 0xFFFF7FFF
    Number of L2 Discards = 0, L2 Session ID = 2
    Total Allocated ISDN CCBs = 0

debug isdn q931

001942: Oct 19 14:03:24.790 SG: ISDN Se0/0/0:15 Q931: RX <- SETUP pd = 8 callref = 0x0061
        Sending Complete
        Bearer Capability i = 0x9090A3
                Standard = CCITT
                Transfer Capability = 3.1kHz Audio
                Transfer Mode = Circuit
                Transfer Rate = 64 kbit/s
        Channel ID i = 0xA9839B
                Exclusive, Channel 27
        Progress Ind i = 0x8281 - Call not end-to-end ISDN, may have in-band info
        Calling Party Number i = 0x4183, '8218XXXX'
                Plan:ISDN, Type:Subscriber(local)
        Called Party Number i = 0xC1, '6305XXXX'
                Plan:ISDN, Type:Subscriber(local)
001943: Oct 19 14:03:24.794 SG: ISDN Se0/0/0:15 Q931: Received SETUP callref = 0x8061 callID = 0x0097 switch = primary-net5 interface = User
001944: Oct 19 14:03:24.806 SG: ISDN Se0/0/0:15 Q931: TX -> CALL_PROC pd = 8 callref = 0x8061
        Channel ID i = 0xA9839B
                Exclusive, Channel 27
001945: Oct 19 14:03:24.918 SG: %VOIPAAA-5-VOIP_CALL_HISTORY: CallLegType 2, ConnectionId 94A3CAD394F811E68098001BD40A3348, SetupTime 14:03:24.808 SG Wed Oct 19 2016, PeerAddress 6305XXXX, PeerSubAddress , DisconnectCause 1B , DisconnectText destination out of order (27), ConnectTime 14:03:24.918 SG Wed Oct 19 2016, DisconnectTime 14:03:24.918 SG Wed Oct 19 2016, CallOrigin 1, ChargedUnits 0, InfoType 2, TransmitPackets 0, TransmitBytes 0, ReceivePackets 0, ReceiveBytes 0
001946: Oct 19 14:03:24.922 SG: %VOIPAAA-5-VOIP_FEAT_HISTORY: FEAT_VSA=fn:TWC,ft:10/19/2016 14:03:24.802,cgn:8218XXXX,cdn:6305XXXX,frs:0,fid:612,fcid:94A3CAD394F811E68098001BD40A3348,legID:264,bguid:94A3CAD394F811E68098001BD40A3348
001947: Oct 19 14:03:25.038 SG: %VOIPAAA-5-VOIP_CALL_HISTORY: CallLegType 2, ConnectionId 94A3CAD394F811E68098001BD40A3348, SetupTime 14:03:24.928 SG Wed Oct 19 2016, PeerAddress 6305XXXX, PeerSubAddress , DisconnectCause 1B , DisconnectText destination out of order (27), ConnectTime 14:03:25.038 SG Wed Oct 19 2016, DisconnectTime 14:03:25.038 SG Wed Oct 19 2016, CallOrigin 1, ChargedUnits 0, InfoType 2, TransmitPackets 0, TransmitBytes 0, ReceivePackets 0, ReceiveBytes 0
001948: Oct 19 14:03:25.042 SG: %VOIPAAA-5-VOIP_FEAT_HISTORY: FEAT_VSA=fn:TWC,ft:10/19/2016 14:03:24.922,cgn:8218XXXX,cdn:6305XXXX,frs:0,fid:613,fcid:94A3CAD394F811E68098001BD40A3348,legID:265,bguid:94A3CAD394F811E68098001BD40A3348
001949: Oct 19 14:03:25.046 SG: %ISDN-6-DISCONNECT: Interface Serial0/0/0:26 disconnected from unknown , call lasted 0 seconds
001950: Oct 19 14:03:25.046 SG: ISDN Se0/0/0:15 Q931: TX -> DISCONNECT pd = 8 callref = 0x8061
        Cause i = 0x809B - Destination out of order
001951: Oct 19 14:03:25.174 SG: ISDN Se0/0/0:15 Q931: RX <- RELEASE pd = 8 callref = 0x0061
001952: Oct 19 14:03:25.174 SG: ISDN Se0/0/0:15 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x8061
001953: Oct 19 14:03:25.178 SG: %VOIPAAA-5-VOIP_CALL_HISTORY: CallLegType 1, ConnectionId 94A3CAD394F811E68098001BD40A3348, SetupTime 14:03:24.798 SG Wed Oct 19 2016, PeerAddress 8218XXXX, PeerSubAddress , DisconnectCause 1B , DisconnectText destination out of order (27), ConnectTime 14:03:25.178 SG Wed Oct 19 2016, DisconnectTime 14:03:25.178 SG Wed Oct 19 2016, CallOrigin 2, ChargedUnits 0, InfoType 2, TransmitPackets 0, TransmitBytes 0, ReceivePackets 0, ReceiveBytes 0
001954: Oct 19 14:03:25.178 SG: %VOIPAAA-5-VOIP_FEAT_HISTORY: FEAT_VSA=fn:TWC,ft:10/19/2016 14:03:24.798,cgn:8218XXXX,cdn:6305XXXX,frs:0,fid:611,fcid:94A3CAD394F811E68098001BD40A3348,legID:263,bguid:94A3CAD394F811E68098001BD40A3348

ad27singh · ‎10-20-2016

when you make the inbound call to main number, do you see it hit any of the dial-peer on the router ?

TAN VO · ‎10-20-2016

Yes, i can see it.

001942: Oct 19 14:03:24.790 SG: ISDN Se0/0/0:15 Q931: RX <- SETUP pd = 8 callref = 0x0061
        Sending Complete
        Bearer Capability i = 0x9090A3
                Standard = CCITT
                Transfer Capability = 3.1kHz Audio
                Transfer Mode = Circuit
                Transfer Rate = 64 kbit/s
        Channel ID i = 0xA9839B
                Exclusive, Channel 27
        Progress Ind i = 0x8281 - Call not end-to-end ISDN, may have in-band info
        Calling Party Number i = 0x4183, '8218XXXX'
                Plan:ISDN, Type:Subscriber(local)
        Called Party Number i = 0xC1, '6305XXXX'
                Plan:ISDN, Type:Subscriber(local)
001943: Oct 19 14:03:24.794 SG: ISDN Se0/0/0:15 Q931: Received SETUP callref = 0x8061 callID = 0x0097 switch = primary-net5 interface = User
001944: Oct 19 14:03:24.806 SG: ISDN Se0/0/0:15 Q931: TX -> CALL_PROC pd = 8 callref = 0x8061
        Channel ID i = 0xA9839B
                Exclusive, Channel 27

ad27singh · ‎10-20-2016

Hii

I'm not very good with IDSN's but try using debug voice ccapi inout..It will tell you which dial-peer the call hits...If you can find which dial-peers the call is hitting it will help you check where the issue is...

Also if you study the ISDN debug carefully it should have a disconnect cause if the call is dropping.

>>>>>>Also when you dial the main number what you hear on the phone ? does it beep or goes dead or plays any message ? and is it configured/assigned to any phone ?

As you mentioned you have CUCM, try using the dialed number analyzer..If i'm not wrong it helps you trace the path for incoming call as well.

monster.speaks · ‎12-19-2016

Is this resolved?

If not, it seems that the number is not assigned to anything.

Can you collect the following logs as well?

Debug voice ccapi inout

debug h225 asn1

HTH