Showing results for 
Search instead for 
Did you mean: 

Voice over IP

TRAI Regulation on Inbound outbound calling in Domestic Call centres in India


As govt of India is promoting to create jobs in rural area's in Big way we are getting stuck as there is no clarity of making or receiving calls in our centers in Rural Area's  where there is no feasibility of PRI

Scenario 1


The Remote center  with  no PRI feasibility:-

Option 1 , Make the calls routed through internet  to nearest center having PRI feasibility & do outbound , Inbound Calls. In this scenario the call treatment , Origination/ Termination will not take place from same location or same state.  Is this allowed by TRAI? 


Option 2 - Needs more clarity on making outbound calls using  GSM gateways.  Is this allowed by TRAI , if yes can we used normal SIMs or we need to go for  specialized for this purpose.


While GSM  is an option of making outbound calls ( as long as TRAI permits )  Many of our customers are not ready to go for GSM gateways.   which means only option 1 is available.


Can any one provide clarity on this.

CreatePlease to create content
Content for Community-Ad

Cisco COVID-19 Survey

This widget could not be displayed.