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Auto attendant and on-hook detection

sistemas.sede
Beginner
Beginner

Hello,

I have deployed the auto attendant in my UC560. The AA is answering incoming calls from an analog PSTN line. The problem is, when a client hangs up during the prompt, the call isn't disconnected and is forwarded to a blast group that I have as default forward when no option is selected.

If I forward the PSTN incoming calls to an operator directly, if the client hangs up, then the operator's phone stops ringing correctly.

I have deleted and created the AA, but it doesn't solved nothing.

The UC560 is running SWP8.0.4 and CCA 2.2(5)

Any ideas?.

Thanks.

19 Replies 19

I'm afraid it does not work. The behavior is the same.

Regards.

voice class custom-cptone custom_disconnect
dualtone busy
  frequency 425
  cadence 200 198

voice-port 0/0/0
supervisory disconnect dualtone mid-call
supervisory custom-cptone custom_disconnect

When you specify a custom cadence, the total of the numbers needs to exceed the guard timer.

I haven't looked at the tone to see if the frequency/cadence values are right, but assuming they are, try this:

voice class custom-cptone custom_disconnect
dualtone busy
  frequency 425
  cadence 200 200 200 200 200 200

voice-port 0/0/0
supervisory disconnect dualtone mid-call
supervisory custom-cptone custom_disconnect

timeouts call-disconnect 1
timeouts wait-release 1

Hi Steven,

     Thanks for your input. I have tried the configurations you suggested, but unfortunately still doing the same. At the begining it worked fine, but after doing some tests creating and deleting the AA, it stopped detecting the on-hook tone. Very strange.

Regards.

we have the same problem, can you help me how to solving this problem

As indicated above, you need to configure disconnect tones correctly.

There are many many threads about that, please use th search function.

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