Buy or Renew
Buy or Renew
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
1860
Views
0
Helpful
3
Replies

B-ACD guide

stacy.thompson
Level 3
Level 3

‎01-13-2011 04:03 PM - last edited on ‎03-25-2019 10:55 PM by Community Manager

Where can I locate a BACD implementation guide for CCA 3.0 and the UC560?

I need to know specifics about how many BACD groups or pilots you can build, what the maximum number the system can have in the hold queue at a time, what happens to the last caller if the queue is maxed out, and if there have been any improvements to the visibility of the queues from the handsets?

From what I am reading on other posts I would like to know what bugs we may encounter...

Thank you,

Stacy

Labels:
0 Helpful
3 Replies 3

daviddun
Level 3
Level 3

‎01-13-2011 04:09 PM

Stacy,

Page 401 on the CCA 3.0 admin guide will help answer some of the basic questions.

For issues or problems that you are seeing, you should contact the STAC 1-866-606-1866 and open a case with them

I have attached the new admin guide if you dont have it yet...

Have a great night

Preview file
4369 KB
0 Helpful