Voice Systems and Accessories - Small Business

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Hello all, I'm a new entry level tech for a small voip provider.   We have a bunch Cisco SPA509 phones out in the field and I've been tasked with progamming some soft keys that use * codes. Right now I'm starting at very beginning (level 0).  I can l...

It seems like the frequency that the phone sends registration packets is based on what the expiration value is set to.<Register_Expires_1_ group="Ext_1/Proxy_and_Registration">300</Register_Expires_1_>The phone will send a register packet to the SBC ...

Existing 7965 that is working fine.  I need to customize the second button on the device, in my case I'm adding a line but any customization fails.  After clicking apply config in CUCM the device reboots but the new line does not appear.  Have perfor...

John Gage by Level 1
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Hi all,I am trying to forward a range of ports (55736-55863 for Synology  Surveillance Station) from the WAN interface to an internal IP on a Cisco UC540.  I'm not great with the CLI so I generally stick to CCA but right now I'm not even sure it's po...

Hello,Does anybody know (if possible) how to setup a UC560 so that users can make changes to their phones by accessing a URL from their webpage? I thought it was just a case of browsing to the phones IP address and logging in with the username and pa...

Hello,We have a new installation of Cisco Unity Connection (BE6000) 9.1 which has been setup for user mailboxes. The End Users have asked us to disable the "confirm on delete" which happens when trying to delete a voicemail via the TUI (Telephone Use...

This is one that has me completely stumped.  We have 5 sites total all running either uc520's or 540's.  All sites can dial each other over the MPLS with NO issues.  The issue is when site 1 calls site 5 and the call goes to voicemail after 4 rings t...

I thought that with the EHS added in the 2013 firmware upgrade a Jabra PRO 9470 could lift the handle via the cable 8800-00-75. But Jabra says it is not possible, and it will not come either! Are there any headsets that offer this for the SPA525G2 wi...