Voice Systems and Accessories - Small Business

I have a question, in the AA, suddenly when you call in to the company, we are unable to select the call tree in the AA.  Like 1 or 2 and so on.  This is inbound.  I have seen this before years ago.  I forgot the fix for this. It was working before a...

I have 3 525G2's with their own assinged number (let's say 120, 130, 140) to each respectively on Position 1.  Position 2 on all 3 phones is a shared Extension of 100.There are times whereby we need to forward this shared extension to another number ...

I have setup a UC320W system with an iPod connected to the line in port.If I dial an internal extension and place them on hold they hear the music.  If I dial 394 from any phone, the music plays.  If I transfer and external call to 394, they hear the...

Hi all,I have a lot of trouble to setup wireless connection beetwen uc320w wireless data lan and apple devices.I have an iMac, Macbook Pro. iPhone and iPad that need to use the wireless data lan of the pbx but everytime that the devices are connect t...

Hi,I'm trying to assist a customer with an issue on their 7942G phones in their call centre.They have their DTMF tones set to be transmitted out of band through the PBX to the phone, where we need the tones to be put back in to audio so that they can...

I have a potential customer who really wants to use the 8961 IP phone with a UC540.  I couldn't find any documentation indicating whether or not the 8961 is compatible with the UC540 or the UC560.  Is the 8961 supported on the UC5xx platform?  Also, ...

Dear All,What softphone are you using, or is recommended by Cisco to use with UC540 or UC560?I'm interested in both free and paid softwares.Is there any Cisco PN for such software or is it included for free together with UC540/UC560 platforms.Best Re...

Hi Members, Engineers. I have exhausted the possibilities of how to set this up and have come to the conclusion it is either cant be done or is too hard.Is it possible to have a direct dial have a Rule for Day and a Rule for Night. In other words I h...

In config mode I enable secret password, now when I attempt to connect in cca it prompts me several times for the password which I provide, starts the software but shows my router as "Unreachable:Authorization Failed"How can I fix this?Thank you!

CCA allows for traffic shapping for Voice traffic; however, it has a note that this is only for upload.  How can you control or reserve bandwidth for Voice download?

Hi, I need some advice on the best way to set up a UC320W with an SRP547W router. I have the SRP547W successfully connected to the ADSL connection, with ethernet and WLAN from the SRP457 working correctly. The SRP457 is setup as the DHCP server.The ...

Greetings all,We've got a UC 560 with the T1/PRI interface card.Tomorrow we're switching our PRI service. We've got everything run up to the 560, tomorrow is just cable swap time for me and number port time for our provider.My biggest concern is with...

I want to hide on SPA112 all Network and the Bonjour settings for the user access.For the first time, I tried to hide and change the two settings " Host_Name" and " Domain_Name".The values "SPA112-1" for Host Name and "test" for Domain Name were chan...