Voice Systems and Accessories - Small Business

Good day people. I have been having challenges configuring my E1 PRI on my UC560 router. the last one I did, I could call out but no call gets to me. It keeps saying call rejected. Please can you help me with configuration steps. Both with CCA and CL...

  Hello,I was curious if there is a is there proper way to gracefully shut off a UC540. The reason I ask is our demo kit went crazy and I believe it was due to all the sudden power off in the field

I have a Windows 7 x64 machine with Office 2010. I installed the 64 bit version of SCC Toolbar, but the add-in does not appear in Outlook. It is also not in IE9, but it is not supported in IE9 as of yet. Has anyone had luck installing this in this en...

I am trying to get Smart CallConnector Toolbar to load on Windows7(x64) and IE9 and am not having any success (two different PC's).  I am able to load the toolbar on XP IE8 without any issues.  The CallConnector is loading on the Windows7 PC's becaus...

Hi Cisco, can you please fix the smart callconnector toolbar installation packages!the 32-bit version will not install on windows 7 64-bit and the 64-bit install will not work with office 2010 32-bit.so either way you cannot get it to work or install...

We recently had a Cisco system installed and everything is great except I am unable to get the distictive ring feature to work. Can some one give me a step by step solution for this using CCA. Here is what we have, UC540, 2 7965/7916, and 20 SPA508G....

Hello,I'm have a 504G phone which I can reset with a SIP notify resync command.The phone will resync and restart after this but if I do this a second time after it has started up again; it will only do this atfter 180 seconds.In my wireshark traces I...

Hi,I'm doing my first UC560 install. I'm wondering if the UC560 is capable of night switching via night service? I've gone through the settings on CCA and I can't find any connection for Basic ACD and night service.RegardsRaymond

I want to use both Sage CRM (https://supportforums.cisco.com/docs/DOC-9778) & SCC-Advanced/SCC-Operator on a UC560.  Is this possible or am i truly limited to one application at a time?Thanks

I have a Linksys PAP2-NS analogue phone adaptor.The current firmware version is 3.1.8 (LS)I am unable to find the model PAP2-NS in the cisco searches.I have downloaded the lates firmware version 5.1.6 for PAP2T but when I try to update it gives me th...