Voice Systems and Accessories - Small Business

Hi We implemented UC560 ( 2 BRIs)  on customer site  couple days ago. We configured extensions, call flow , dial plan everything  and made internal alls everything working fine.  But when we made outbound calls  UC560 rebooted immediately. Same thing...

Hello,it is possible to display the name of a caller if under telephony-service a directoy entry is configured.Is it also possible to show the name for dialled numbers, so you can see it under "dialled numbers" if you press the button "directories" ?...

Hello.  I am being asked by a customer this:"Can you confirm with Cisco about how an agent can interrupt the queue to take a call?"On the Queue Member's phones it shows that there ARE calls in the queue, but available (agents not on a call) agents ph...

Since the Upgrade to 2.2 I am unable to access any of my SIP providers abbreviated dialing functions.  Example.I previously would access SIP providers by entering a 7, 8, or 9. Because I had setup with SIP provider an abbreviated dialing scheme (simi...

Hi all , I need to replace the SPA9000 with an UC560 , but the customer want to use the olds SPA942 and the SPA962  . Are they supported on the new UC560 solutions ? Thansk and Best Regards Daniele

I've been having an issue with a UC320 with FXO lines from Frontier in northern california. Complaints from the customer are low incoming audio, low outgoing audio, echo, and general poor audio quality. I have tested and set impedence on all lines, t...

I updated two systems to the new software today in  hopes of resolving some issues i'm having, and ran into dial plan issues after doing so. I'm posting A) to get comment from the Cisco guys and B) as a warning to other users.Here are my experiences:...

We are having a problem with a 7975 phone that says logged out of hunt group at the bottom of the screen.   The only hunt group they are a part of is a pickup group.  I removed them from that and the message still comes back even after rebooting the ...

Does anyone have any recommendations on SIP providers that are any good or ones that should be avoided? Any feedback would be appreciated.

Hi Again,Just one more question.Trying to add a DID Range that is not specified in DID to internal extensions explicitly and I am getting the following error."The Start and End PSTN numbers should be the same for this port selection."I am trying to a...

I'm on les.net and have tried the default settings with only the quick voice setup. And I have also tried les.net's recommended settings for sipura/linksys.I have tried with a NATed cable internet connection, as well as a non-NATed DSL connection (wi...

Hi,I need to test an UC320 for the first time and at first look this is completely different device compared to other Cisco voice products. It is similar to UC500 but telnet/ssh access is not allowed and I didn't find out how to do some modification....

I have a customer that has 2 attendant consoles, monitoring the maximum of 50 lines. Several time a week, the receptionist reports that the consoles are "blinking" in and out, most often briefly, but at least once a week, for up to 2 minutes.During t...