Voice Systems and Accessories - Small Business

I can't use CCA to talk to our UC540 anymore.Not sure what has changed, haven't done anything with it in a while.CCA is happy talking to other UC boxes at clients, it is just ours.It doesn't even ask for authentication, when you click connect it goes...

Hi,Can someone tell me the basic steps needed to get SPA5xx phones registered and working with CME as SIP.From what I know, CME is capable of registering the SPA phones as SIP, but is incapable of creating "spa$PSN.cfg" and "spa$MA.xml" files needed ...

At HQ have an RV220 controling our network and IPSec VPN.  We just purcahsed a UC540 so that we can have some employees teleworking.  I have the UC540 set to 192.168.10.80 and shut off the DHCP and NAT and locally everything works great.  What do I n...

I have just installed a SPA525G2 (firmware 7.4.5 / hardware version 2.0.0) and Im unable to upgrade the firmware. I have tried using both the web interface and using upgrade rule (tftp) using v7.4.6, v7.4.7 and v7.4.8. The web interface reports upgra...

Dear All,I would like create outbound voice translation rule for called number.  I want to replace #1 to 91521.The following is my translation rule:Voice translation rule 1Rule 1 /#1/ /91521/user dial: #123457 translate to 9152123457I using test voic...

I purchased an SPA9000, SPA400, and several SPA9xx & WIP310 phones a couple of years ago. As I continue to have problems with the SPA9000 & SPA400, I'm thinking about moving to the UC320 as a replacement.Here's the question: do I have to junk the pho...

The client's UC540 is currently configured like this....Incoming calls go to custom AA script.Script looks at time of day and if it is during office hours the call gets sent to a Blast group. If no one answers after a few rings then goes to a seconda...

Hi,I'm having some issues with displaying "exotic" characters in the phone display of the SPA525G2. For the SPA50x- and SPA9xx-series I set the charset http-header to "ISO-8859-1". Characters above unicode 0x7F are escaped to their unicode equivalent...

We have Cisco SPA504G IP Phones. Some of the phones work just fine, some others can call out but cannot hear the person called. The phones are plugged into the same network. If I take the phones to another location (residence) the phones work just fi...

I have the latest version of CCA 3.1 and the latest UC520 package 8.2.  All I am trying to do is simple default the configuration and use the telephony wizard to set up the system all over again.  This does not work.  The telephony wizard is failing ...

Dear all,I have some serious issues with one of my IP phones, a SPA921 (rebooting, flashing mute LED, no connection etc.). Every troubleshooting and help guide point out that I should use the current firmeware, which must be 5.1.8 or so (I have 4.1.1...

If a user gets to somones's voice mail box, can it be programmed so they can press a button to get somewhere else for help?  Even back to the auto attendant for dialing someone else?I only fine 1 bypasses message, # hangs up, and * allows accessing a...

I have been having issues when I try to add a generic SIP trunk to an existing configuration with updated firmware. The trunk will register and receive calls but I cannot make calls out. I get a 604 does not exist error when calling out. The SIP trun...