Voice Systems and Accessories - Small Business

I need some help determining if my customer has a fixable issue, a bug, or a 'by design' annoyance.The platform is a UC560.The user has a 7925.  7925: 1-260, 2-250, 3-270We've been working thru issues with wireless in general and have had a few diffe...

II have installed the uc560 with 4 fxo portI am trying to install the GSM gateway for incoming and outgoing GSM callI created a anonymous SIP trunk account for that But the GSM gateway is not registred in ths UC560 Outgoing call to GSM gateway are wo...

Hi all,Having a problem with a UC520 setup.Here is the details:Got 5- fxo lines coming into the unitI created 5 ephone-dns for the receptionist phone (7931)For each of the voice ports I configured plar opx to point to each one of the extensions.Probl...

Hi,I installed an IP phone Cisco 7970 with my UC500, CME 8.04, and i changed the language to FR by the commands :telephony-service user-locale FR network-locale FRAfter this i had a probleme on the IP phone 7970 menu, there are some french letters do...

Hello!I need a solution to open the door while someone makes a phone call.Wen i press on the phone 31###2 (31 is the DN) than i can open the door.But my Client want do this while he makes a phone call.Because there are only 5 Phones and often only on...

We have been having an issue with our voicemail to email set-up since switching from our old email provider to a Google Apps Education account.  We have verified that the voicemail to email feature is working by setting up an SMTP server on a local h...

On the 7900 series, you can see how long calls lasted by checking the call details in history.  I cannot find this information on the SPA504G phone.  Is there something you have to do to see this information?

Hello,I have configured my UC560 with the spanish locale both, for network and user. My 7975 and 7911 phones shows the spanish correct language trough all the option's menu, however the 509G phones only shows some display options in spanish, exactly ...

Already included are configs for talk.google.com and chat.facebook.com.Has anyone successfully added MSN IM?

I recorded a new BACD prompt in CCA.  I changed the welcome and transfer prompt to the new prompt.  When callers are in queue, there is a system generated prompt that says all agents are busy.  How do I change that prompt?

Hello-This is my second time posting with this issue as it was never originally resolved and no one is answering on my original post.I have a client with a UC520 that has the latest  software pack installed (8.0.2) and the system fully configured wit...

I log in to the CallConnector just fine, then a few minutes later a pop up occurs saying "Initializing... OK".The phone in the system trsy is still red and says it's still "Connected."The pop up is always staying top of desktop window. I can't move o...