Voice Systems and Accessories - Small Business

I am trying to setup an ACD that will do the following:call comes in main line -> autoattendant -> press 1 -> longest peer idle hunt group (queue 1) ->  -> longest peer idle hunt group (queue 2) -> longest peer idle hunt group (overflow queue).  Ever...

Guys,I have been going through the snmp mibs trying to find out if there is one to read out the number of channels in use and number of channels configured?Thanks!Chris

Does the UC500 have the capability through a third party to accept Voice Recognition/self service....."for cust service, press or say 1" etc? Thank you.

I am setting up a Multisite with 2 UC520s and have a few questions:1) Currenty we have 4 digit extensions on each end and we have to dial a 4 (multisite access) then 2 (location id) then the 4 digit extension - is there a shorter way to do this (besi...

Doesn anyone know how to configure the UC520 so that a caller hears music on hold when they are being transferred from the Auto Attendant?  Right now all they hear is ringing and no music.  I want them to hear music and not the ringing.

Hello,I've enabled SSL-VPN on the UC520 with CCA 2.1 and everything works fine with the exception that the users that VPN in do not have any internet access. After some research I've notice that the only route the anyconnect client has is the default...

Hello,I want connected an UC520 with a Nortel Switch (Business Ethernet Switch 1010).I don't arrived to configure 802.1Q between the two equipment.These equipment are compatible?Thanks

I just tried updating the software, both the IOS and the CUE for a UC520 router using the CCA 2.0.1.   It formatted the flash, then failed to install the IOS or the CUE claiming I had a FTP or TFTP server running.  This laptop has never had/ or run a...

Hello all,I'm having difficulty with this feature. I have a Linksys SPA 3102, with both ports registered with my SIP provider. I've enabled PSTN-To-VOIP. I would like to achieve the following.1.     If I call my PSTN number from my mobile, I should b...

I would like to disable DHCP on the UC520 but I dont see any options to turn it off, it appears I can just remove the scope but then the phones hang on ftp download. Are than any option that are required on the Microsoft DHCP Server to let the phones...