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Cant uninstall Cisco Smart Call Connector Server

Brook Powers
Level 1
Level 1

When trying to install the Cisco Smart Toolbar (in order to restore TAPI to my LOB application), I get the following error upon launching the installer;

"Cisco Smart Call Connector Server is detected in your system.  This product is not compatible with smartcall connector server."

I have uninstalled everything Cisco I can find from the control panel, except the CCA. I then deleted all the folders from c:\Program Files, rebooted and I still get the install error above. It might be residue in the registry - that's my only guess.

Or is it something in the UC-540 or in the CCA?

Any ideas appreciated.

2 Replies 2

Alberto Montilla
Cisco Employee
Cisco Employee

Hi Brook;

I am escalating your issue. Stay tuned.

Regards;
Alberto

Hi Brook,

Would you please go to google, search and download Microsoft Windows Installer Cleanup Utility.exe and try to run this app to remove SCC Server?

Hope this helps. If needed, I can setup a webEx session and work with you to get this resolved. Please provide me your email address and when would be good for you, then I'll forward you a webEx session.

Thanks,

CallConnector Team