CCA 3.0 upgrade to 8.1 fails

[ognian.tschakalov]

Hello,

I've tried to upgrade to 8.1. with cca 3.0. (UC520)

Firrst impression -> great!  I'm now able to add an language pack during upgrade that easy, but I'm not able to choose Austrian localisation when adding german language pack (please correct if possible, and yes it is complicated in Austria we speak German but are not in Germany).

After that upgrade proceeded smootly until the restore point where it simply failed. (see atached log).

This is what I found:

....

13:05:11,377 [CLI  ] CLIEngine: Executed: https://192.168.1.199/exec/archive/tar/\/xtract/tftp:\/\/192.168.1.110\/2588112619846/flash:bacdprompts/CR
13:05:27,202 [CLI  ] CLIEngine: Executed: https://192.168.1.199/exec/delete/\/force/\/recursive/media/CR
13:05:27,761 [DEBUG] class com.cisco.cpnm.frmwrk.net.tftp.TftpReadRequestHandler$DataRetransmitHelper : Max retransmit count reached
13:05:27,808 [DEBUG] class com.cisco.cpnm.frmwrk.net.tftp.TftpReadRequestHandler$DataRetransmitHelper : Max retransmit count reached
13:05:28,698 [CLI  ] CLIEngine: Executed: https://192.168.1.199/exec/archive/tar/\/xtract/tftp:\/\/192.168.1.110\/2588112654445/flash:media/CR
13:05:28,814 [DEBUG] class com.cisco.cpnm.frmwrk.net.tftp.TftpReadRequestHandler$DataRetransmitHelper : Max retransmit count reached
13:05:32,492 [DEBUG] class com.cisco.cpnm.frmwrk.net.tftp.TftpReadRequestHandler$DataRetransmitHelper : Max retransmit count reached
.....

After that I tried to restore configuration via Configuration archive, but this doesn't work eighter:

The relevant lines look like:

13:13:42,387 [DEBUG]
*************CUE prompt: se-10-1-10-1(offline)#  *************
13:13:42,815 [ERROR] configureCUECLI(): Error: CUE prompt is not in appropriate mode to configure prompt =  se-10-1-10-1(offline)#
13:13:42,816 [ERROR] doCueRestore() failed to configure backup restore commands, responses is null.

Please help

Ognian

[Steven DiStefano]

Offline is not a good state for CUE.

Try to get it back online withe 'continue ' cue command.

Open a case, I did a few uc520s and didn't see this, but could be something with localization.

[ognian.tschakalov]

Hi,

after typing continue in CLI and restarting restore from CCA

I think I found the cause:

15:46:25,999 [DEBUG] Obtaining the output of CLI: restore id 1 category all
15:46:36,089 [ERROR] [INFO] RequestHandler - Open connection - 10.1.10.1
15:46:36,120 [ERROR] [INFO] PASS - Login success - cisco
15:46:36,133 [ERROR] [INFO] RequestHandler - Close connection : 10.1.10.1 - cisco
15:46:36,154 [ERROR] [INFO] RequestHandler - Open connection - 10.1.10.1
15:46:36,162 [ERROR] [INFO] PASS - Login success - cisco
15:46:36,187 [ERROR] [INFO] RETR - File download : cisco - /cue/history.log
15:46:36,227 [ERROR] [INFO] RequestHandler - Close connection : 10.1.10.1 - cisco
15:46:37,715 [DEBUG] [cmd: restore id 1 category all , status: 0, output: [4lRestore progress: 0 bytes
No Restore done.
'TimeCardView': backup id not found. Either a backup with this id does not exist or the backup id being restored does not contain the backup for 'TimeCardView' category.

Check Restore history for detailed information.
[4hse-10-1-10-1(offline)#]
15:46:37,798 [ERROR] com.cisco.cpnm.legacy.device.CLIException: Cannot start the CCA embedded TFTP or FTP service.
Disable any third-party TFTP or FTP services running on this PC.
If there are no third-party TFTP  or FTP  services running,
check the firewall and network security settings on your PC
to make sure that TFTP  or FTP packets can be transmitted
between this PC and  Cisco devices in the customer site.
If the problem persists, try restarting  the  PC to release
TFTP  or FTP ports  that might still be in use from a prior CCA session
or other third-party servers.
15:46:37,822 [ERROR]  at com.cisco.cpnm.features.mcebu.defn.backrest.MCEBUArchiveConfiguration.doCueRestore(MCEBUArchiveConfiguration.java:484)
15:46:37,830 [ERROR]  at com.cisco.cpnm.features.mcebu.defn.backrest.MCEBUArchiveConfiguration.conductModuleRestore(MCEBUArchiveConfiguration.java:367)
15:46:37,831 [ERROR]  at com.cisco.cpnm.features.defn.backrest.CommonArchiveConfiguration.conductRestore(CommonArchiveConfiguration.java:192)
15:46:37,833 [ERROR]  at com.cisco.cpnm.features.defn.backrest.CommonArchiveConfiguration.conductRestore(CommonArchiveConfiguration.java:205)
15:46:37,834 [ERROR]  at com.cisco.cpnm.features.defn.backrest.BackupRestoreConfigTask$RestoreWorkerThread.run(BackupRestoreConfigTask.java:1410)
15:46:37,835 [ERROR]  at com.cisco.cpnm.frmwrk.gen.util.ThreadPool$WorkerThread.run(ThreadPool.java:1010)
15:46:37,838 [DEBUG] Finished with the restore thread for : UC520

So it has to do someting withe the "'TimeCardView': backup id not found.".

After that CUE is in offline mode and stay's there until some human beeing will type continue ...

No support on this box to open a case, please help...

Ognian

[ognian.tschakalov]

Hello,

I finaly figured out what happens and a workaround for me. When upgrading one of the final steps is restoring the old configuration.

The following error also happens if you just try to restore an old configuration before the upgrade happend.

The restore of CUE starts internaly with

show backup server

[4lCategory:        Data
Details of last 5 backups
Backupid:      1
Date:          Mon Jan 03 12:39:53 CET 2011
Software Ver:  8.0.2

Category:        Configuration
Details of last 5 backups
Backupid:      1
Date:          Mon Jan 03 12:39:52 CET 2011
Software Ver:  8.0.2

Category:        HistoricalData
Details of last 5 backups
Backupid:      1
Date:          Mon Jan 03 12:39:53 CET 2011
Software Ver:  8.0.2

Category:        TimeCardView
Details of last 5 backups

after that

restore id 1 category all

should restore anything but it fails with:

TimeCardView: Failure Backupid not found

Why the restore command is trying to restore the disabled TimeCardView I don't know, in my config it is disabled.

CCA detects the error and gives up.

Now we can access cue prompt only via CCA and not via a terminal, so every of the following commands must be typed in via CCA exec CUE commands:

I tried now:

restore id 1 category configuration

this ended also with an error:

Configuration: Failure Script execution failed: generic crypto filter error
But somehow the configuration was restored and the following

"reload"

ended with a restored CUE.

I hope that this can help someone in the same situation.

And I hope that some future version of CCA will at least be able to upgrade firmware and restore configurations WITHOUT having to go to command line or call Cisco TAC!

Ognian