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CCA 3.1 and UC520 SPA 509G phones not keeping changes

placroix
Cisco Employee
Cisco Employee

Team,

This UC520 is REALLY frustration the integrator and the customer. There have been MANY "quirks" that make the quality look bad. One such quirk that is totally frustratiing and reproduceable is when we make changes to lines on the 509 G phones. If we take an extension (lets say 10) and move it to line 1 then co_line 1 to slot 2 with a label of the telephone number I.E (203-229-2435) and assign it an owner, Hit OK and it comes back configuration sucessfully sent to the uc520. The phone reloads and comes back with wrong labels, lines in the wrong place and labels that we didn't even type. It is EXTREMELY FRUSTRATING.

Another thing we do is assign CO Lines to buttons... It I assign CO_line 1 to Button 5

CO_LINE 2 To Button 6

CO_LINE 3 to button 7

I get random results when the phone reloads. Sometimes I get CO_line 1 as 0/1/0

Sometimes it comes back as 0/1/2 and sometimes 0/1/3.

The randomeness is infuriating.... I check the config via the CLI and it looks correct, but the phone shows the wrong lines in the wrong places with the wrong labels...

Has anyone seen behavior like this?

I have tried various machines running CCA with various revisions of Java all with the same results.

ANY help is appreciated

Paul

10 Replies 10

JOHN NIKOLATOS
Level 3
Level 3

In the latest CCA 3.1.1 which I ust downgraded due to weirdness...  I was assigning optins to Autoattendant and the heading was users and it display only BLAST groups... and when I went to BLAST Groups it showed only USER NAMES...  weird... 

I had to go back and forth 3 or 4 times and then the views refreshed and worked properly.  It is very frustrating..  Also the wait for the READING and WRITING of the CCA to the UC500...  Too long. 

David Trad
VIP Alumni
VIP Alumni