CCA 3.1 Phone Background Upload not recongnizing PNG's

dharig · ‎08-11-2011

Very cool that CCA 3.1 is now alowing customization of the phones backgrounds. The old method of modifying the XML file and TFTPing was a mess. When I try to uplaod the files though CCA however I get an error that 'the selected image format is not recognized, please select a png file" These PNG files are the files that have always been used in the past so I know they are good.

Anyone run into this?

David Trad · ‎08-11-2011

Hi David,

What size are they? Are they in either of the 3 different sizes and resolution??

Cheers,

David.

Cheers, David Trad. **When you rate a persons post, you are indicating a thank you or that it helped, but at the same time you are also helping to maintain the community spirit - You don't have to rate posts and you wont be looked down upon :) *

dharig · ‎08-12-2011

Yes it is exactly the right size 320x212. That siad there is much more to a png than just size. There is Bit Depth 8,16,24,32 and dpi. Somthing in our PNG's cisco does not like. CCA should specify what the correct png format is .